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Refund Policy

Last updated: March 19, 2026

1. Digital Goods

Arleeto provides digital quiz results that are delivered instantly upon payment. Because of the immediate nature of digital delivery, all purchases are generally non-refundable once the result content has been revealed to you.

By completing a purchase on Arleeto, you acknowledge that you are buying a digital good that is delivered immediately and that you forfeit your right of withdrawal upon delivery.

2. Exceptions

We understand that issues can arise. We will consider refund requests in the following circumstances:

  • Technical issues: You were charged but were unable to view your quiz results due to a technical error on our platform.
  • Duplicate charges: You were accidentally charged more than once for the same quiz result.
  • Unauthorized purchases: A purchase was made on your payment method without your authorization.

3. How to Request a Refund

To request a refund, please contact us within 14 days of your purchase using one of the following methods:

Please include the email address associated with your purchase and a brief description of the issue. Including a screenshot or transaction ID will help us resolve your request faster.

4. Processing Time

Once we receive your refund request, we will review it within 2 business days. If approved, your refund will be processed to your original payment method within 5–10 business days. The exact timing depends on your bank or payment provider.

5. Chargebacks

If you have a concern about a charge, we strongly encourage you to contact us before initiating a chargeback with your bank or credit card company. We are committed to resolving issues quickly and fairly.

Filing a chargeback without first contacting us can result in delays, additional fees, and potential suspension of your account. We work with Stripe to handle all payment disputes and will provide transaction evidence as needed.

6. Creator Payouts

If a refund is issued for a quiz result unlock, the corresponding creator payout will be adjusted accordingly. Creators will not receive earnings for refunded transactions.

7. Contact

For any questions about this Refund Policy, please reach out to us at: